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Getting involved

The commitment taken to get involved in Les Amis d’Accompagner means following the spirit of the NGO described in the Charter.

There are a number of ways to participate in the activities of Les Amis d’Accompagner:

1° The welcoming volunteers

They are in charge of welcoming visitors who arrive at our offices. They facilitate future contacts with the social worker by ensuring that the person feels comfortable in the premises (e.g. by offering them a snack and a drink). They listen to the visitor and participate in the initial information gathering to collect general information from them.

2° The social worker volunteers

They are either social workers or experienced volunteers who welcome the beneficiaries for an interview. They have received a training by our socio-legal welcoming team. They are supported and supervised by a professional, the operational officer. They analyse the situation with the applicant, prepare a plan of steps to follow, and ensure the follow-up of the necessary actions.

3° The accompanying volunteers

They accompany and support the applicants in carrying out the necessary steps they need to undertake. They provide moral support, facilitate the communication between the stakeholders, and help understand and collect useful information for the follow-up of the necessary actions.

4° The volunteers of the technical team

They take care of the day-to-day tasks allowing the NGOs to function, such as data entry, posting mail, cleaning the offices.

5° The praying volunteers

They support the beneficiaries and the accompanying volunteers in their process by offering them a moment of prayer and spiritual union during the support activities.

6° The volunteers of the government bodies

They are in charge of the management of the NGO and sit on the Steering Committee, the General Assembly or the Board of Directors. 

Here are a few videosillustrating the field support carried out by volunteers.


The NGO pledges to:

  • Provide volunteers with information, training and help to ensure their contribution is a positive one;
  • Support the volunteer (e.g. listening and debriefing sessions);
  • Insure the volunteer to cover risks linked to the missions he or she will be requested to carry out;
  • Reimburse the volunteer travel and other expenses related to carrying out the missions they have been given.

The volunteer pledges to: 

  • Respect the confidential nature of the information gathered.
  • Make sure to be available and punctual according to the commitment made, and duly inform in case he or she is unable to accomplish the mission given to them;
  • Help for free;
  • Take part in the training courses organised by the NGO;
  • Sign acceptance of the Charter’s objectives and philosophy;
  • Carry out the missions they have been given;


To help and support the volunteers in carrying out their tasks the NGO organises in-house training courses:

  • Before their first mission the accompanying volunteer receives a basic preparatory training of half a day.
  • Subsequently, three training courses a year are organised for all volunteers.

The training courses are provided by professionals.
Their aim is to develop competences in how to relate to others, as well as providing knowledge about the social background and life experiences of beneficiaries. In addition, the courses allow volunteers to exchange different points of view.
The subject matter of the training courses are chosen also on the basis of needs expressed by volunteers. Each one is different. Past courses have covered listening, foreigners’ rights, the functioning of a CPAS (Public Centre for Social Action), housing problems, role playing accompanying beneficiaries, the fundamental attitudes in respectful relationships, how to deal with a critical situation, and the pathway of a migrant...

Yvonne, toujours avenante, permet à chacun de se sentir accueilli. Elle est bénévole accueillante.

Kasia, bénévole accueillante sociale, travaille le suivi d'un dossier avec Arnaud, le responsable opérationnel.

Jean-Pierre, bénévole accueillant social, aide une bénéficiaire à comprendre ses documents

Gérard, bénévole accompagnant, part avec Mme x. vers la maison d'accueil

Francine, bénévole du Service aux Partenaires, reçoit les demandes d'accompagnement émanants d'autres services.

Omar, bénévole accompagnant, aide Monsieur Y. dans sa recherche de logement.

Jean-Marie, bénévole accompagnant, se rend au Petit-Chateau pour y chercher Monsieur Z. afin d'aller avec lui dans une administration.

Bénévoles de tous types sont réquisitionnés à certaines occasions, comme ici, pour la préparation de l'envoi de notre Lettre-Info